Returns and Refunds Policy

Thank you for shopping with Econoway. We want to make sure you have a satisfying shopping experience, and our Returns and Refunds Policy is designed to provide you with peace of mind.
Returns

If you are not completely satisfied with your purchase, you may return it within 5 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our customer service team at [email protected] or 616-846-2550 to inform them about your intention to return the item.

Provide Information: Please provide your order number and details about the product you wish to return. Our team will guide you through the return process.

Package the Item: Pack the item securely in the original packaging, if possible, and include the original invoice or a copy of it.

Shipping: You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.

Return Address: Ship the item to the address provided by our customer service team.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

Exchanges

If you received a defective or damaged item, we will happily exchange it for the same item. Please contact our customer service team for assistance.
Non-Returnable Items

Certain items are non-returnable, including:

Gift cards

Downloadable software products
Personalized or customized items

Contact Us

If you have any questions regarding our Returns and Refunds Policy, feel free to contact us at [email protected] or 616-846-2550. Our customer service team is here to assist you and ensure your satisfaction.

Econaway reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing Econaway. We appreciate your trust in our products and services.